A2O LITE NEON DANCE
Contact and order help
Get help with private links, missing emails, remaining credits and video issues.
Email support@a2oliteneondance.com from the address you used at checkout. Include your order reference, what happened and the approximate purchase date. A screenshot of the error can help; never send card details, passwords or your private access token.
Missing an email or link?
Check spam and your recent orders in the browser used for checkout. Email delivery can lag behind generation. A missing email does not mean your video failed. If your 30-day email link expires, contact us to help recover access to unused credits.
Generation or refund questions
Tell us which video is affected and whether it is pending, failed or complete. Confirmed generation or audio-processing failures return the attempt’s credit once. For a cash refund request, see our refund policy. We do not guarantee a support response time or video completion time.