A2O LITE NEON DANCE
Refunds and failed generations
Understand returned credits, pending jobs and how to request a payment review.
A failed attempt returns a credit
If video generation or soundtrack processing is confirmed to have failed, we return the one credit used for that attempt to the same order. Each failed attempt is credited back only once. You can upload two photos and retry without paying again. A returned credit is not an automatic cash refund.
Pending or completed videos
A pending result or a job under review is not yet a confirmed failure. Do not buy another pack to resolve the same pending job; contact support with the order reference. AI results can differ from photos and examples, including faces, clothing and beat alignment. A new version of a completed video uses another credit.
Request a payment review
For unused credits, duplicate payments, an unresolved failure or concerns about a completed video, email support@a2oliteneondance.com from your checkout email. Include your order reference and the specific issue. We review the payment and work already delivered; submitting a request does not guarantee a refund. Do not include card details or private access tokens.
Unused paid credits do not expire. Finished videos and email access links have separate 30-day availability periods. Rights required by applicable consumer law remain available.